DELIVERY AND SHIPPING
Domestic Shipping (within India)
- Orders are dispatched in 5 to 10 working days through a trusted courier service ( www.onpoint.in)
- Shipping is free within India, irrespective of payment method.
- We can only ship one order to one shipping address. If you wish to send multiple items to more than one address, please place one order per shipping address.
- We cannot change the shipping address once the order has been placed on the website. We aim to confirm all dispatched within 48 hours of receiving your order confirmation.
- For all other queries, please e-mail us at conceptcjc@gmail.com and we will be happy to help.
- We are sending a mail the same day of shipping to our client with the tracking number. We make sure that you receive your parcel by checking with our agent. Any claim for non delivered parcel has to be done within 7 days from the day you receive the tracking number by email from our team.
International Shipping
Orders are dispatched in 5 to 10 working days. International deliveries will be made by UPS/DHL/FEDEX and a tracking code will be provided in the confirmation email once the order has been processed.
Please note that our shipments are made door-to-door only so we are unable to deliver to a PO Box. The courier will attempt to deliver to your shipping address two times if you are unavailable. They will also get in touch with you on the phone or via e-mail, so please keep a look out for such correspondence.
The following will attract additional charges:
- Delivery to a remote location.
Note: International shipments sometimes may attract additional duties and taxes that may be levied on an order once it has reached the destination state or country. In all cases, the customer is liable to clear any such additional charges with the courier company in order to release the goods. Unfortunately, we are unable to state the exact amount of such charges at the time an order is placed since charges vary widely between states and countries.